Divorce Consultants Ltd is committed to safeguarding your privacy. Contact us at sl@divorceconsultants.co.uk if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
Who we are
Divorce Consultants Ltd collects, uses and is responsible for personal information about you. When we do this, we are the “controller” of this information for the purposes of the General Data Protection Regulation and other applicable data protection laws.
We are committed to safeguarding the privacy of our website visitors and service users; in this policy, we explain how we will handle your personal data.
Definitions
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
Website – our website www.friendlydivorce.co.uk
We/us/our (either capitalized or not) – Divorce Consultants Ltd
Data Protection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
- Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
- Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
- Processing is limited with a time period. We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subject’s rights
The Data Subject has the following rights:
- Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
- Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
- Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
- Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
- Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
- Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right for the help of Supervisory Authority– meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
- Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data we gather
Information you have provided us with
This might be your e-mail address, name, billing address, home address, telephone number – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on our website. This information includes, for example, your name and e-mail address.
Information automatically collected about you
Information that is automatically stored by cookies and other session tools. For example, your shopping cart information(if there is any), your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.
Publicly available information
We might gather information about you that is publicly available.
The purpose of us processing your personal data
We use your Personal Data in order to:
- answer your enquiries about our service
- provide our services to you. This includes, for example, registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you, and notifying you of changes to any services.
- enhance your customer experience;
- fulfil an obligation under law or contract;
- Process the divorce and/or Consent Order/financial settlement as requested
- conflict-check, for use in the defense of potential complaints, legal proceedings or fee disputes, keeping anti-money laundering records, and to enable us to carry out practice management functions in relation to our contract with you.
We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
- to identify you;
- to provide you a service or to send/offer you a product;
- to communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Personal Data for the following purposes:
- to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
- to conduct questionnaires concerning client satisfaction
As long as you have not informed us otherwise, we consider offering you services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
With your consent we Process your Personal Data for the following purposes:
- to send you newsletters and campaign offers (from us and only us – we do not share your data with any other third-party);
- for other purposes we have asked your consent for;
We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further Processing;
- the further Processing would not harm your interests and
- there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.
In the event that we need to process personal data revealing: your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership; or your genetic data, biometric data for the purpose of uniquely identifying you; or we need to process data concerning your health, sex life or sexual orientation, the legal basis for our processing shall be because:
- the processing is necessary for the establishment, exercise or defense of legal claims or whenever courts are acting in their judicial capacity; and/or
- you have given us explicit consent to the processing of such personal data for one or more specific purposes (as detailed in this Privacy Policy)
How long we are going to retain your data
- If we have entered into a Contact with you- The period for which your personal data will be stored and retained by us under a contract with you will usually be for at least 6 years from the date we last undertook work for you under the contract.
- If you have subscribed to our mailing list /newsletter – we will retain the information until you unsubscribe.
Who we may share your personal data with
You agree that we may share your personal data with the following people or institutions—
-
- members of staff who are employed by Divorce Consultants Ltd;
- experts you may instruct in your case;
- regulatory authorities;
- current, past or prospective employers;
- education and examining bodies;
- business associates, professional advisers and trade bodies;
- other people with whom you give us your explicit consent on a case by case basis for us to share your personal data with, such as friends or family;
- our trusted partners in order to either make providing the service to you possible or to enhance your customer experience(see below)
Our Processing Partners:
- Hubspot – CRM system
- Mailchimp – Email Newsletter
- Microsoft – Data Storage
- Our email provider that we use to communicate with you and any of the other persons identified in this Privacy Policy
- Website Host- the company who hosts our website
- WordPress (our website content managements system),
- Google Calendar(to record appointments)
Our business partners:
- Bookkeepers
Connected third parties:
- Payzone– Payment Gateway
- Freshworks Inc (“Freshworks”) – chat software on our website
- Bark.com – Lead Generation System. We do not share your information with Bark but we obtain leads from them for people who have shown an interest in our service. Any messages you type to Divorce Consultants through the Bark app/website are recorded on Bark.com’s system. You can read Bark.com’s privacy policy on https://www.bark.com/en/gb/privacy/
We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We only disclose your Personal Data to public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.
How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.
HUBSPOT – We use the Hubspot CRM system for managing incoming enquiries. For more detail about their security policy visit:(https://www.hubspot.com/data-privacy/gdpr/product-readiness)
Freshworks Inc – We have an online chat service on our website and currenly use Freshworks Inc (“Freshworks”). Freshworks As a data processor acting on our behalf, Freshworks automatically receives and records certain information of yours like device model, IP address, the type of browser being used and usage pattern through cookies and browser settings. Freshworks performs analytics on such data on our behalf which helps us improve our service to you. You can read about the cookies Freshworks’ sets in their cookie policy visit: visit https://www.freshworks.com/list-of-cookies/ Any information you enter onto the / during your chat with Divorce Consultants is recorded onto the Divorce Consultants account with Freshworks including your name, email address and telephone number and any other details you type. You can read Freshworks privacy policy visit https://www.freshworks.com/privacy/
Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.
Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services. In providing our divorce services we may collect data about your children for the purposes of assisting you with your divorce, negotiating your financial settlement or assisting you with arrangements for your children.
Cookies and other technologies we use
You consent to our cookies if you continue to use our website.
Any information generated by these cookies will be used in accordance with this Privacy Policy.
• Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
- Preferences Cookies – Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
- Statistics – Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- Marketing – Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Google Analytics– We use this to understand how the Site is being used and accessed to improve the user experience – user data is all anonymous. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Any information generated by these cookies will be used in accordance with this privacy policy and Google’s privacy policy at https://www.google.com/policies/privacy/ and cookie policy at https://www.google.com/policies/technologies/cookies/ . If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page. at https://tools.google.com/dlpage/gaoptout
Google Adwords – We also use Google Analytics remarketing-features cookies to optimise Google search results based on users’ previous visits to our Site. User data is all anonymous. Google stores the information collected by the cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Any information generated by these cookies will be used in accordance with this privacy policy and Google’s privacy policy and cookie policy(links above)
YouTube We use YouTube to distribute informational videos related to our services. Any information generated by these cookies will be used in accordance with this privacy policy and Youtube’s Policies at https://www.youtube.com/intl/en-GB/yt/about/policies/#community-guidelines
Freshworks Inc (“Freshworks”) As a data processor acting on our behalf, Freshworks automatically receives and records certain information of yours like device model, IP address, the type of browser being used and usage pattern through cookies and browser settings. Freshworks performs analytics on such data on our behalf which helps us improve our service to you. Any information generated by these cookies will be used in accordance with this privacy policy and Freshworks’ cookie policy at https://www.freshworks.com/list-of-cookies/
Inspectlet: “Third Party Analytics. We have engaged Inspectlet to analyse the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy which can be viewed at https://www.inspectlet.com/terms-of-service#privacy Any information generated by these cookies will be used in accordance with this privacy policy and Inspeclet’s cookie policy.
You can remove cookies stored in your computer via your browser settings. For more information about cookies, visit allaboutcookies.org.
Links
Our website could contain links to other sites. Please be aware that Divorce Consultants Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these third-party sites.
This privacy statement applies solely to information collected by the Web sites listed in this policy.
Contact Information
Data Protection Officer
If you have any questions regarding Processing your Personal Data, your rights regarding your Personal Data or this Privacy Policy, contact our Data Protection Officer Sonia Limbada at sl@divorceconsultants.co.uk
Supervisory Authority
If you are unhappy with the way in which we have processed your personal data, you also have the right to make a complaint to the Information Commissioner’s Office (“ICO”). You can get in touch with the ICO by calling this number: 0303 123 1113. we would, however, like to have the chance to deal with any issues you may have before you contact the ICO—so please do get in touch with us with any queries you may have.
Changes to this Privacy Policy
We reserve the right to make change to this Privacy Policy.
Last modification was made 16th May, 2019.